UX audit of an online store

We find errors in your online store and give recommendations to eliminate them.

What do you learn from a UX audit?

What are we doing?

What do you learn from a UX audit?

  • You will learn about the critical errors that should be eliminated first, as they cause a lot of frustration to users and consequently prevent them from performing certain tasks on the website.
  • You will learn about essential errors that involve unnecessary user actions or cause user frustration. Eliminating them will significantly improve the e-commerce user experience.
  • You will learn about minor errors that don’t significantly affect the use of the website, nor are they associated with excitement among users, but their improvement will increase and accelerate how smooth your e-store is operated.

What are we doing?

  • Shopping path analysis 
  • Analysis by cognitive walkthrough 
  • Testing the effectiveness of individual elements on the website 
  • Analysis using Nielsen’s usability heuristics
  • Testing broken down by mobile and desktop devices 
  • Report discussion with our team (concluded with recommendations) 

Your benefits


user paths

Learn the strengths

and weaknesses
of the store


to optimize
your site


to sell

It’s worth trusting us

Our customers appreciate the results

Jarosław Szot

E-commerce Director at Monnari Trade S.A.

The Monnari Trade S. A. capital group has been cooperating with Media4U since 2016 in the field of providing e-commerce solutions. In addition to the sales platform for our online stores emonnari. pl and femestage. com, our cooperation also includes advanced logistics, analytical and integration solutions while maintaining practically 100% reliability of the systems. Since the beginning of the partnership, we have been working on the Continuous Improvement model, jointly developing solutions aimed at implementing solutions that continuously improve efficiency, which in turn directly translates into continuous growth of the profitability of the e-commerce channel in Monnari. The key to our successful, long-term cooperation is a permanent, dedicated and very committed team of Media4U specialists. Together, we make every effort to fully understand our projects and their impact on other processes. Thanks to this, design sprints are created and implemented in such a way as to transform ideas into measurable value as effectively as possible. Although cooperation with IT providers always requires a lot of experience and due to its complexity, it is often not easy, I consider Media4U to be a solid, long-term solution provider for medium and large e-commerce projects.


Marcin Mierzwiński

Partner in PAAN CAPITAL, Member of the Supervisory Board of KAN Sp. o. o. , owner of the TATUUM brand

In the era of pandemic restrictions, in response to rapidly growing sales in this channel, we faced the challenge of changing the online store to a more efficient and user-friendly one. Our clients are mostly women aged 30+, who by 2020 were usually shopping at the station. To meet the needs of our client, we wanted to create a space that would take care of the comfort of moving around the online store. Thanks to cooperation with Media4U agency, we have implemented modern solutions to improve this process. The website of the store is characterized by minimalism, which perfectly fits the character of our brand, and posted content and products are presented in a transparent way. We are happy to have experienced reliable cooperation, where understanding of business needs counts.


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